We live in a 24/7 world. Not only do people expect to be able to find out information about your Melbourne business at all hours of the day or night but they also expect to be able to ring and get in touch with your business at all hours of the day or night. Unfortunately it is not always practical to have someone available to take those calls.
A lot of businesses leave their after hours answering to an automated system. The problem with this is that more than 70% of callers will simply hang up rather than leave a message with an automated system. Given that on average 20% of new business comes in by phone it means that you could be losing out on 14% of any potential after hours new business.
There is an easy solution! Why not outsource your after hours telephone answering to Virtual Office Melbourne. You can then let us know which calls to prioritise and which calls simply to take a message on. We forward the important ones to you and we take messages on the rest. Easy!
Here at VirtualOffice.Melbourne we employ professional local receptionists to answer your call. To minimise the cost to you we make use of cloud technology to allow our receptionists to work remotely. Our staff do such a great job that many of our customers callers actually think that the receptionist is sitting in the customers Melbourne office.
Within minutes of a message being received by our reception team a message will be sent to you via email. This gives you the option of actioning that message as quickly or as slowly as you want.
With VOM you are not locked in to one fixed greeting for your customers. You can change your greeting as often or as little as you like. Many of our customers change their greeting during holiday periods or during special events. Changing the greeting is easy by either logging in to your account via your computer or by making use of our phone apps.
We are pretty flexible, you don't need to sign up to some fixed contract. Use our 24/7 answering service during the busy times and answer calls yourself during the not so busy times. It is totally flexible.
You started your business because you are an expert in your field. It doesn't make sense to try to do everything. Focus on the core tasks that are going to make you money and grow your business and leave the phone answering to us.
It doesn't make sense to sit in the office for hours waiting for incoming phone calls. Why not go and spend some quality time with your family and leave the telephone answering to Virtual Office Melbourne.