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What Constitutes a Great Value Answering Service?
Unfortunately not all answering services are identical and consequently it can be quite difficult to compare them in terms of the value that they represent to your business. Factors that you should consider when assessing a telephone answering service are, where are the receptionists located, how transparent is the pricing for that particular answering service and how flexible is the system that the answering service is using.
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Join Today!Location Of The Receptionists
Where the receptionists who are answering your calls are located is actually a really important factor in determining the quality of the answering services that you are reviewing. Many of our competitors offer cheap services by having your phones answered in overseas call centres. The problem with this however is that your customers will pick up on this fact very quickly and it could end up damaging your business. With VirtualOffice.Melbourne your calls will be answered by local professional receptionists who understand the needs of an Australian business.
Pricing Transparency
Here at VirtualOffice.Melbourne we don't believe in "bill shock". Our customers have a good understanding of what they can expect when it comes to charging and are unlikely to get a shock at the end of the month. When you sign up with VirtualOffice.Melbourne you get to pick from a selection of packages that include a number of calls per month (except for the basic $20 per month package). These packages are designed to give our customers a clear view of what they can expect each month. If you end up spending more than your chosen package then our customer service staff will be able to upgrade you to a bigger package.
Flexibility Matters
Many of competitors have systems that are set and forget. ie, you set up your structure and your greeting and then those settings will be set in stone until you ring their customer service staff to change them. With VirtualOffice.Melbourne you can change your settings at any time that you want. Our system has been designed by Australian professional developers to suit the Australian business environment and has been designed with flexibility in mind. If you want to change your settings, then you simply have to log in to our system and make the changes yourself. Alternatively, you can access our system via our easy to use App or you can simply ring one of our friendly customer service reps. Easy!