Getan internet phone answering service For Your Melbourne Business
Think of all of the ways that the internet has made our lives easier, online banking has completely transformed how we carry out financial transactions, airline and travel websites have changed the travel industry for ever and have opened up a whole new world for avid travellers and jet setters. A change that has come about that hasn't got the same level of publicity but can have just as much impact on the small business persons life is the development of the internet phone answering industry. The internet phone answering industry can potentially save the small business owner hours and hours of their time and help them to make even more money.
So, what exactly is internet phone answering? Well, internet phone answering is where you can divert your incoming telephone calls to internet based receptionists who can then answer that call in your company name, take a message from the caller and then use the internet to forward that call on to you. You can then deal with that call in your own time and not when the call initially came through.
How does it make my life easier?
Have a think about the calls that you receive as a small business owner. How many of them are telemarketers trying to sell you a new electricity supplier or trying to sell you some solar panels. Then, how many of your callers are people that you do want to connect with but they just want to check your address, your email address or potentially your fax number. Once you weed out all of these you get down to the more important callers. Of these callers, do you need to talk to them immediately when they call? Can you call them back in an hour or so when it is more convenient. You could well find that having an internet phone answering service could save you a couple of hours a day. You could then use these hours to focus on strategy and building your business.
If it is internet based then is it offshore?
It could be if you go with one of our competitors. Many of our competitors have opted for a cheap service model that incorporates cheap overseas call centres. Here at Virtual Office Melbourne we believe that offshoring these calls to an overseas call centre is a false economy. Our receptionists are based here in Australia and are trained mature professionals. We believe that you as our customer will want someone who understands the local business environment answering their calls.
Is it difficult to set up?
It is really simple to set up. Firstly, you sign up for a free trial of our service. We then allocate an internet based telephone number to your account and this is the number that we will answer (You divert your existing number to this number). You then tell us what greeting you would like used when we answer your calls and how you would like your messages delivered (email or SMS) and we are ready to go. You can literally have your account set up in a matter of minutes.
How expensive is the service?
It very much depends on how much you want to use the service. If all you use it for is overflow calls then the monthly cost will be lower. If you use it for all of your answering then you can expect it to cost around 60% of an inhouse staff member. We find that our average customer spends around $120 per month.
Do you think that an internet phone answering service might work for your small business? Then why not call one of our sales representatives now on 1300 72 10 73 and we will sign you up for the free 7 day trial. It will really make a great difference to your small business.